Customer portal for product support
Provide a complete support chain, from first level support to development.
Support your customers via email and phone.
Forward customer requests seamlessly to your product management.
Improve your products and your service based on key figures.
Integrate Allegra seamlessly into your website.
Knowledge base and FAQs
Many customers like to help themselves. Provide them with comprehensive information on your products in a structured and easily searchable manner via the Allegra wiki on your website.
Complaint management
Integrate your complaint management into Allegra. Connect your ERP system and your product database with Allegra and follow the entire complaint process up to the dispatch of spare parts. Identify problematic products, customers, and complainants based on key figures.
ITIL-compliant service management
Based on keywords in the customer's email, you can automatically assign tasks to an agent or group. If a task stays untouched for too long, it will be automatically assigned to someone else. If a processor is on vacation, the task will be automatically forwarded to his or her substitute.
Escalate if necessary
If a request was not processed in time, you can have it automatically escalated. For example, a manager can be informed or the request can be reassigned. You can also send an email and notify the customer of the delay. Or you automatically close inquiries that have been lying around untouched for too long. It depends on you.
Proof of performance for your customers
Let your customer know what you did for them. Build trust through a transparent process.
Create beautiful and informative reports that make your performance transparent immediately.